:root{--bg:#f4f6f5;--surface:#fff;--surface-soft:#f7f8f7;--line:#dfe4e1;--line-strong:#cbd3cf;--ink:#17201c;--muted:#69736e;--accent:#16734a;--accent-soft:#e4f1ea;--accent-deep:#0b5635;--incoming:#fff;--outgoing:#e5f2ea;--warning:#9a6514;--shadow:0 8px 24px #16231c14}*{box-sizing:border-box}html,body{min-height:100%;margin:0}body{color:var(--ink);background:var(--bg);letter-spacing:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}button,input,textarea{font:inherit}button{color:inherit}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.workspace{background:var(--surface);grid-template-columns:68px minmax(280px,330px) minmax(420px,1fr) minmax(240px,290px);min-height:100svh;display:grid;overflow:hidden}.workspace.accent-ochre{--accent:#95611a;--accent-soft:#f5ead7;--accent-deep:#6c4310;--outgoing:#f5ead7}.organization-rail{color:#fff;background:#111815;border-right:1px solid #202925;flex-direction:column;align-items:center;gap:10px;height:100svh;min-height:100svh;padding:14px 10px;display:flex;position:relative}.product-mark{aspect-ratio:1;color:#cce8d8;place-items:center;width:42px;margin-bottom:16px;display:grid}.organization-nav{gap:10px;display:grid}.organization-button,.user-avatar{color:#dbe2de;cursor:pointer;background:#202a25;border:1px solid #3a4640;border-radius:7px;place-items:center;width:40px;height:40px;font-size:12px;font-weight:750;transition:background .16s,border-color .16s,transform .16s;display:grid}.organization-button:hover{border-color:#829087;transform:translateY(-1px)}.organization-button.active{color:#102019;background:#bde4cd;border-color:#bde4cd}.rail-action{color:#b8c2bd;margin-top:auto}.user-avatar{cursor:pointer;background:#303c36;flex:0 0 40px;margin-bottom:46px}.user-avatar:hover,.user-avatar[aria-expanded=true]{background:#3a4941;border-color:#9baba2}.user-menu-panel{border:1px solid var(--line-strong);background:var(--surface);width:250px;color:var(--ink);box-shadow:var(--shadow);z-index:60;border-radius:7px;padding:10px;position:absolute;bottom:60px;left:58px}.user-menu-identity{border-bottom:1px solid var(--line);padding:3px 4px 10px}.user-menu-identity strong,.user-menu-identity span{overflow-wrap:anywhere;display:block}.user-menu-identity strong{font-size:13px}.user-menu-identity span{color:var(--muted);margin-top:3px;font-size:10px}.user-menu-link{width:100%;min-height:38px;color:var(--ink);background:#f2f4f3;border-radius:5px;align-items:center;gap:8px;margin-top:8px;padding:0 10px;font-size:12px;font-weight:750;text-decoration:none;display:flex}.user-menu-link:hover{background:var(--accent-soft);color:var(--accent-deep)}.user-menu-panel form{margin:8px 0 0}.logout-button{color:#8b2828;cursor:pointer;background:#f2f4f3;border:0;border-radius:5px;align-items:center;gap:8px;width:100%;min-height:38px;padding:0 10px;font-size:12px;font-weight:750;display:flex}.logout-button:hover{background:#f7e8e8}.icon-button{cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;width:36px;height:36px;padding:0;transition:background .15s,color .15s;display:grid}.icon-button:hover:not(:disabled){background:#5060571a}.icon-button:disabled{cursor:not-allowed;opacity:.38}.conversation-panel,.context-panel{background:var(--surface-soft);min-height:100svh}.conversation-panel{border-right:1px solid var(--line)}.panel-header,.chat-header,.context-panel>header{height:72px}.panel-header{justify-content:space-between;align-items:center;padding:14px 18px 10px;display:flex}.eyebrow{color:var(--muted);text-transform:uppercase;margin-bottom:3px;font-size:10px;font-weight:750;display:block}.organization-title{background:0 0;border:0;align-items:center;gap:5px;padding:0;font-size:16px;font-weight:750;display:inline-flex}.demo-notice{border:1px solid color-mix(in srgb, var(--accent) 25%, white);background:var(--accent-soft);height:31px;color:var(--accent-deep);border-radius:5px;align-items:center;gap:7px;margin:0 16px 12px;padding:0 10px;font-size:12px;font-weight:650;display:flex}.demo-notice span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.demo-notice strong{text-transform:uppercase;margin-left:auto;font-size:10px}.search-field{border:1px solid var(--line);background:var(--surface);height:38px;color:var(--muted);border-radius:6px;align-items:center;gap:8px;margin:0 16px 12px;padding:0 11px;display:flex}.search-field:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.search-field input{width:100%;min-width:0;color:var(--ink);background:0 0;border:0;outline:0;font-size:13px}.conversation-list{height:calc(100svh - 165px);overflow-y:auto}.conversation-row{border:0;border-top:1px solid #0000;border-bottom:1px solid var(--line);text-align:left;cursor:pointer;background:0 0;grid-template-columns:40px minmax(0,1fr) 20px;gap:10px;width:100%;min-height:94px;padding:13px 14px;transition:background .14s,border-color .14s;display:grid}.conversation-row:hover{background:#eef1ef}.conversation-row.active{background:var(--surface);border-left:3px solid var(--accent);padding-left:11px}.contact-avatar{aspect-ratio:1;color:#304039;background:#dfe7e3;border-radius:50%;place-items:center;width:40px;font-size:12px;font-weight:750;display:grid}.contact-avatar.compact{flex:0 0 38px;width:38px}.conversation-copy{min-width:0;display:block}.conversation-line{justify-content:space-between;gap:8px;display:flex}.conversation-line strong{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:13.5px;overflow:hidden}.conversation-line time{color:var(--muted);font-size:11px}.conversation-location{color:var(--accent-deep);white-space:nowrap;text-overflow:ellipsis;margin-top:3px;font-size:11px;font-weight:650;display:block;overflow:hidden}.conversation-booking-line{align-items:center;gap:5px;min-width:0;margin-top:3px;display:flex}.conversation-apartment{min-width:0;color:var(--accent-deep);white-space:nowrap;text-overflow:ellipsis;font-size:11px;font-weight:650;overflow:hidden}.conversation-preview{color:var(--muted);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:5px;font-size:12px;line-height:1.35;display:-webkit-box;overflow:hidden}.unread-count{background:var(--accent);color:#fff;border-radius:9px;align-self:end;place-items:center;min-width:19px;height:19px;padding:0 5px;font-size:10px;font-weight:750;display:grid}.empty-state{color:var(--muted);text-align:center;padding:24px;font-size:13px}.chat-panel{background:#edf0ee;grid-template-rows:72px 42px minmax(0,1fr) auto;min-width:0;min-height:100svh;display:grid}.empty-workspace-panel{grid-template-rows:1fr;place-items:center}.workspace-empty-state{max-width:420px;color:var(--muted);text-align:center;padding:32px}.workspace-empty-state svg{color:var(--green);margin-bottom:12px}.workspace-empty-state h1{color:var(--ink);margin:0 0 8px;font-size:22px}.workspace-empty-state p{margin:0;line-height:1.5}.empty-workspace-context{background:var(--surface)}.chat-header{border-bottom:1px solid var(--line);background:var(--surface);align-items:center;gap:11px;padding:0 17px;display:flex}.chat-person{flex-direction:column;gap:3px;min-width:0;display:flex}.chat-person strong{font-size:14px}.chat-person span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.booking-channel-badge{border:1px solid var(--channel-border);background:var(--channel-bg);min-width:0;max-width:150px;height:22px;color:var(--channel-fg);letter-spacing:.01em;border-radius:999px;flex:0 auto;align-items:center;gap:5px;padding:0 7px 0 4px;font-size:10px;font-weight:800;line-height:1;display:inline-flex!important}.booking-channel-badge.compact{max-width:105px;height:18px;padding-right:5px;font-size:9px}.booking-channel-icon{background:color-mix(in srgb, var(--channel-fg) 11%, transparent);text-transform:none;border-radius:5px;flex:0 0 16px;place-items:center;width:16px;height:16px;font-size:9px;font-weight:900;overflow:hidden;display:grid!important}.booking-channel-icon img{object-fit:contain;width:100%;height:100%}.booking-channel-badge.compact .booking-channel-icon{flex-basis:14px;width:14px;height:14px;font-size:8px}.booking-channel-name{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.booking-channel-badge.icon-only{border-radius:7px;justify-content:center;width:24px;min-width:24px;height:24px;padding:2px}.chat-person .booking-channel-badge,.chat-person .booking-channel-icon,.chat-person .booking-channel-name{color:var(--channel-fg)}.provider-badge{border:1px solid var(--provider-border);background:var(--provider-bg);min-width:0;max-width:120px;height:22px;color:var(--provider-fg);letter-spacing:.01em;border-radius:999px;flex:0 auto;align-items:center;gap:5px;padding:0 7px 0 5px;font-size:10px;font-weight:800;line-height:1;display:inline-flex!important}.provider-badge.compact{max-width:92px;height:20px;padding-inline:5px 6px;font-size:9px}.provider-badge-icon{object-fit:contain;border-radius:4px;flex:none}.provider-badge-name{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.provider-badge.icon-only{border-radius:7px;justify-content:center;width:24px;min-width:24px;height:24px;padding:2px}.chat-person .provider-badge,.chat-person .provider-badge-name,.language-state .provider-badge,.language-state .provider-badge-name{color:var(--provider-fg)}.language-state{color:var(--accent-deep);white-space:nowrap;align-items:center;gap:6px;margin-left:auto;font-size:12px;font-weight:650;display:flex}.language-state select{max-width:150px;color:inherit;font:inherit;cursor:pointer;background:0 0;border:0}.chat-toolbar{border-bottom:1px solid var(--line);color:var(--muted);background:#f9faf9;justify-content:space-between;align-items:center;gap:12px;padding:0 18px;font-size:11px;display:flex}.chat-toolbar span,.chat-toolbar button{align-items:center;gap:6px;display:inline-flex}.chat-toolbar button{color:var(--accent-deep);cursor:pointer;background:0 0;border:0;border-radius:5px;padding:5px 7px;font-size:11px;font-weight:650}.chat-toolbar button:hover{background:var(--accent-soft)}.chat-toolbar button:disabled{color:var(--muted);cursor:wait}.composer .service-window-status{border:1px solid #0000;border-radius:999px;align-items:center;gap:5px;margin-top:8px;padding:4px 8px;font-size:12px;font-weight:700;display:inline-flex}.composer .service-window-status.open{color:#21633f;background:#e8f4ed;border-color:#acd2be}.composer .service-window-status.closed{color:#943b34;background:#faecea;border-color:#e5b9b5}.message-stream{min-height:0;padding:26px clamp(18px,4vw,56px);overflow-y:auto}.message-stream-content{min-height:100%}.message-stream-bottom{height:1px}.stream-date{border:1px solid var(--line);width:max-content;color:var(--muted);background:#ffffffc2;border-radius:5px;margin:0 auto 20px;padding:4px 9px;font-size:10px}.message{border:1px solid var(--line);background:var(--incoming);border-radius:7px;width:min(78%,650px);margin-bottom:14px;padding:11px 13px 8px;animation:.22s both message-in;position:relative;box-shadow:0 2px 6px #1f2c250a}.message.outgoing{border-color:color-mix(in srgb, var(--accent) 18%, var(--line));background:var(--outgoing);margin-left:auto}.message-meta{color:var(--muted);justify-content:space-between;gap:12px;margin-bottom:6px;font-size:10px;font-weight:650;display:flex}.message-meta>span{align-items:center;gap:5px;display:inline-flex}.message p{margin:0;font-size:13.5px;line-height:1.5}.message-link{color:#075b75;text-underline-offset:2px;overflow-wrap:anywhere;word-break:break-word;font-weight:650;text-decoration:underline;text-decoration-thickness:1px}.message-link:hover{color:var(--accent-deep);text-decoration-thickness:2px}.message-link:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:2px}.message-link-preview{border:1px solid color-mix(in srgb, var(--accent) 24%, var(--line));background:color-mix(in srgb, var(--surface) 88%, var(--accent-soft));width:100%;min-width:0;color:var(--ink);border-radius:8px;margin-top:8px;text-decoration:none;display:flex;overflow:hidden}.message-link-preview:hover{border-color:var(--accent);background:var(--accent-soft)}.message-link-preview:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.message-link-preview>img{object-fit:cover;flex:0 0 88px;width:88px;min-height:76px}.message-link-preview-copy{overflow-wrap:anywhere;flex-direction:column;gap:3px;min-width:0;padding:9px 10px;display:flex}.message-link-preview-copy strong{font-size:12.5px;line-height:1.3}.message-link-preview-copy>span{color:#505c56;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:11px;line-height:1.35;display:-webkit-box;overflow:hidden}.message-link-preview-copy small{color:var(--muted);font-size:10px}.original-text{border-top:1px solid color-mix(in srgb, var(--line) 75%, transparent);color:#505c56;margin-top:10px;padding-top:9px;font-size:12px;line-height:1.45}.original-heading{justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px;display:flex}.original-heading>span{color:var(--muted);text-transform:uppercase;font-size:9px;font-weight:750}.smoobu-email-body,.original-copy{white-space:pre-wrap;overflow-wrap:anywhere}.message-status{color:var(--accent-deep);justify-content:flex-end;align-items:center;gap:4px;margin-top:7px;font-size:10px;display:flex}.message-author{color:var(--muted);text-align:right;margin-top:5px;font-size:9px;display:block}.message:has(.message-reactions){margin-bottom:27px}.message-reactions{border:1px solid var(--line);background:var(--surface);border-radius:13px;align-items:center;gap:4px;min-height:25px;padding:2px 6px;font-size:15px;line-height:1;display:flex;position:absolute;bottom:-16px;left:10px;box-shadow:0 1px 4px #1f2c251f}.message.outgoing .message-reactions{left:auto;right:10px}.message-reactions>span{align-items:center;gap:2px;display:inline-flex}.message-reactions small{color:var(--muted);font-size:9px;font-weight:750}.speak-button{width:26px;height:26px;color:var(--accent-deep);cursor:pointer;background:0 0;border:0;border-radius:5px;flex:0 0 26px;place-items:center;padding:0;display:grid}.speak-button:hover:not(:disabled),.speak-button.speaking{background:var(--accent-soft)}.speak-button:focus-visible{outline:2px solid var(--accent);outline-offset:1px}.speak-button:disabled{color:#a7afab;cursor:not-allowed}.speak-control{align-items:center;display:inline-flex;position:relative}.speech-spinner{animation:.8s linear infinite speech-spin}.speech-error{color:#8b2c24;z-index:20;width:min(280px,70vw);box-shadow:var(--shadow);background:#fff5f4;border:1px solid #e6b8b3;border-radius:5px;padding:6px 8px;font-size:11px;position:absolute;top:100%;right:0}@keyframes speech-spin{to{transform:rotate(360deg)}}.composer{border-top:1px solid var(--line);background:var(--surface);padding:11px 16px 10px}.composer-label{color:var(--muted);justify-content:space-between;gap:10px;margin:0 3px 7px;font-size:10px;font-weight:650;display:flex}.whatsapp-test-warning{color:#7c2d12;background:#fff7df;border:2px solid #d97706;border-radius:7px;align-items:flex-start;gap:9px;margin:0 0 9px;padding:10px 12px;display:flex}.whatsapp-test-warning>svg{flex:none;margin-top:1px}.whatsapp-test-warning>div{gap:2px;min-width:0;display:grid}.whatsapp-test-warning strong{letter-spacing:.04em;font-size:12px}.whatsapp-test-warning span{overflow-wrap:anywhere;font-size:11px;line-height:1.4}.whatsapp-test-warning b{font-weight:800}.composer-box{border:1px solid var(--line-strong);border-radius:7px;align-items:center;gap:5px;min-height:54px;padding:6px;display:flex}.composer-box:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.composer-actions-left,.composer-input-row,.composer-actions-right{align-items:center;gap:5px;display:flex}.composer-input-row{flex:1;min-width:0}.composer textarea{resize:none;min-width:0;color:var(--ink);background:0 0;border:0;outline:0;flex:1;padding:7px;font-size:13px;line-height:1.4}.composer textarea:disabled{color:var(--muted);cursor:not-allowed}.composer textarea[readonly]:not(:disabled){cursor:progress}.improve-button{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:6px;justify-content:center;align-items:center;gap:6px;min-width:112px;min-height:36px;padding:0 10px;font-size:11px;font-weight:700;display:inline-flex}.improve-button:disabled{color:#87918c;cursor:not-allowed;background:#eef0ef}.translate-button{background:var(--accent-deep);color:#fff;cursor:pointer;border:0;border-radius:6px;justify-content:center;align-items:center;gap:6px;min-width:100px;min-height:36px;padding:0 10px;font-size:11px;font-weight:700;display:inline-flex}.translate-button:disabled{color:#87918c;cursor:not-allowed;background:#eef0ef}.send-button{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:6px;place-items:center;width:36px;height:36px;padding:0;transition:background .15s,opacity .15s;display:grid}.send-button:has(.external-send-label){justify-content:center;align-items:center;gap:5px;width:auto;padding:0 8px;display:inline-flex}.send-button .external-send-label{white-space:nowrap;font-size:11px;font-weight:500}.send-button svg{flex-shrink:0}.send-button:hover:not(:disabled){background:var(--accent-deep)}.send-button:disabled{color:#87918c;cursor:not-allowed;background:#dce1de}.composer>p{color:var(--muted);align-items:center;gap:5px;margin:6px 3px 0;font-size:10px;display:flex}.improvement-review{border-top:1px solid var(--line);margin-top:9px;padding:9px 3px 0}.improvement-heading{justify-content:space-between;align-items:center;gap:8px;display:flex}.improvement-heading strong{color:var(--muted);font-size:10px}.improvement-text{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:5px 0 0;font-size:12px;line-height:1.45}.improvement-actions{justify-content:flex-end;gap:6px;margin-top:9px;display:flex}.improvement-actions button{border:1px solid var(--line-strong);background:var(--surface);min-height:36px;color:var(--ink);cursor:pointer;border-radius:6px;padding:0 12px;font-size:11px;font-weight:700}.improvement-actions button:first-child{border-color:var(--accent);background:var(--accent);color:#fff}.composer>.improvement-error{color:#9b2f2f}.translation-review{border-top:1px solid var(--line);min-width:0;margin-top:9px;padding:9px 3px 0}.translation-heading{justify-content:space-between;align-items:center;gap:8px;display:flex}.translation-heading strong{min-width:0;color:var(--muted);overflow-wrap:anywhere;font-size:10px}.translation-text{max-width:100%;color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:5px 0 0;font-size:12px;line-height:1.45}.composer>.translation-error{color:#9b2f2f}.composer>.translation-hint{color:var(--muted)}.send-prepared-notice{color:#275d3c;background:#eff9f3;border:1px solid #8ab79b;border-radius:7px;align-items:flex-start;gap:9px;margin-top:10px;padding:11px 12px;display:flex}.send-prepared-notice>svg{flex:none}.send-prepared-notice>div{gap:2px;min-width:0;display:grid}.send-prepared-notice strong{font-size:12px}.send-prepared-notice span{font-size:11px;font-weight:700}.send-prepared-notice small{color:#4f6c5a;overflow-wrap:anywhere;font-size:9px}.composer>.send-error{color:#9b2f2f}.composer>.smoobu-readonly-notice{border:1px solid var(--line);color:var(--accent-deep);background:#f7faf8;border-radius:7px;margin-top:8px;padding:8px 10px;font-size:11px;font-weight:650}.template-starter{width:100%;min-width:0;max-width:100%;font-size:13px}.composer .service-window-start{box-sizing:border-box;text-align:left;cursor:pointer;border-radius:12px;justify-content:flex-start;width:100%;max-width:100%;min-height:44px;line-height:1.4}.service-window-start svg{flex-shrink:0}.service-window-start span{overflow-wrap:anywhere;min-width:0}.composer .service-window-start:hover{background:#f5dfdc}.service-window-start:focus-visible{outline-offset:2px;outline:2px solid #943b34}.template-starter>button{min-height:44px}.template-starter>p{margin:0 0 8px}.template-panel{overflow-wrap:anywhere;grid-template-columns:minmax(0,1fr);gap:9px;min-width:0;max-width:100%;max-height:40dvh;margin-top:8px;display:grid;overflow-y:auto}.template-panel>div:first-child{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;display:flex}.template-panel label{grid-template-columns:minmax(0,1fr);gap:4px;min-width:0;font-weight:650;display:grid}.template-panel input,.template-panel select{box-sizing:border-box;border:1px solid var(--line-strong);width:100%;min-width:0;max-width:100%;min-height:44px;color:var(--ink);background:#fff;border-radius:6px;padding:8px}.template-panel button{white-space:normal;overflow-wrap:anywhere;min-width:0;max-width:100%;min-height:44px}.template-preview{white-space:pre-wrap;background:#fff;border-radius:6px;min-width:0;padding:9px}.template-preview p{margin:5px 0 0}.template-badge{background:var(--accent-soft);color:var(--accent);border-radius:4px;margin-right:7px;padding:2px 5px;font-weight:700}.voice-record-button{width:36px;height:36px;color:var(--accent-deep);cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;padding:0;display:grid}.voice-record-button:disabled{color:#a7afab;cursor:not-allowed}.voice-recording,.voice-preparing,.voice-preview{border:1px solid var(--line);background:#f7faf8;border-radius:8px;margin-top:8px;padding:10px}.voice-recording{color:#9b2f2f;flex-wrap:wrap;align-items:center;gap:8px;font-size:12px;font-weight:700;display:flex}.voice-recording button,.voice-preview button{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:6px;align-items:center;gap:5px;min-height:36px;padding:0 12px;display:inline-flex}.voice-recording button.secondary,.voice-preview button.secondary{border:1px solid var(--line-strong);color:var(--ink);background:#fff}.voice-preparing{color:var(--muted);font-size:12px}.voice-preview{gap:6px;min-width:0;display:grid}.voice-preview strong{color:var(--muted);font-size:10px}.voice-preview p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 4px;font-size:12px}.voice-preview audio{width:100%;max-width:480px}.voice-preview button{width:max-content}.voice-preview small{color:var(--muted)}.context-panel{border-left:1px solid var(--line);padding:0 18px 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